Support
Quick answers below — and we read every email.
Frequently asked
How do I cancel my subscription?
Subscriptions are managed by Apple, not by Stellaris. Open the Settings
app on your iPhone → tap your name at the top → Subscriptions →
Stellaris → Cancel Subscription. You'll
keep access until the end of the current billing period.
How do I get a refund?
Refunds are also handled by Apple. Visit
reportaproblem.apple.com,
sign in with your Apple ID, find the Stellaris charge, and request a
refund. We can't issue refunds directly, but if Apple denies a request
that you believe was justified, write to us and we'll see what we can do.
How do I delete my account?
Open Stellaris → tap the gear in the chat header → scroll to the bottom
→
Sign Out. To permanently delete your data, email
privacy@blueglass.app
from the address you used to sign up. We'll permanently remove all your
data within 30 days, per our
privacy policy.
My chart looks wrong — what should I check?
Open Settings inside the app and verify your birth city, date, and time.
Birth time is the most common source of wrong charts — even a
30-minute difference shifts your Rising sign and house cusps
meaningfully. If your birth time is unknown, the chart still calculates,
but Rising and houses won't be accurate.
Luna stopped responding / messages aren't going through.
This is almost always a temporary network or server issue. Try:
- Force-quit Stellaris and reopen it
- Check your connection (the app needs internet to chat)
- If it persists for more than an hour, email us with the rough time it started
I'm not getting daily notifications.
Check that notifications are allowed: iOS Settings → Notifications →
Stellaris → Allow Notifications. Inside the app, open
the gear menu and confirm "Daily Readings" is on. Luna sends a morning
reading around 5 AM local time only when there's something specific to
your chart worth saying — quiet days are by design.
I found a bug.
Thank you — bug reports are how the app gets better. Email
support@blueglass.app
with: what you were doing, what went wrong, your iOS version, and the
app build number (Settings → bottom of screen). A screenshot or screen
recording helps a lot if the issue is visual.
How do I change my birth details?
Open the gear menu → tap the profile card at the top → edit birth city,
date, or time → Save. Your natal chart recalculates automatically.
Where can I read your privacy policy?